FAQ – Frequently Asked Questions

Our recommendation is to use high-class or middle-class Android boxes such as Nvidia Shield TV, Xiaomi Mi Box S, Formuler, or Amazon Fire Stick TV 4K.

First thing to do is to restart your router, device and try again. If you use a router from your internet service provider, login and make sure you disable the firewall.
If the issue still continues, you have to test the internet speed directly from your device.
Open this website: www.fast.com directly from your streaming device. The result should be 20 Mbps or higher. If your device is not getting the proper speed or your internet provider is throtlling your connection, you’ll experience buffering.

This means your internet provider is throttling or blocking your connection.
Many internet service providers in UK and US (sometimes from other countries too) are having this restriction and the only solution for this is to use a VPN.

We recommend Surfshark, NordVPN, Hotspot Shield and Cyberghost.
As it’s stated on our tutorial, VLC loads very slow the full playlist and it’s unstable. You should contact us and we will remove the VOD, so you can watch Live TV without issues.
Yes, all our subscribers can have access to our EPG database and can watch with no extra cost.
Many applications will load our EPG automatically if you follow our tutorials. If in case you’re using an application that needs to add the EPG manually, please contact us and we will send you the unique EPG link related to your subscription.
No, we don’t renew any subscription automatically. If you wish to continue to use our service, simply order a package from our website and after the payment, we will renew your subscription, so you won’t need to do any setup again.
Yes, You can pay with Paypal or credit card, if you want to pay in other ways please contact us.
Yes, we do provide a free trial.
We provide SD, HD and FHD channels. Some channels may increase or decrease the quality.
Yes, you can setup your subscription line on any device and any location in the world. All you need is a stable internet connection.
If you have subscription with one connection, you can use it for only one device at the same time. We also offer subscriptions with two connections.
Yes, on the following website you can check all available live matches on which channel will be broadcasted: www.liveonsat.com
We DO NOT issue refunds for any subscription products once the order is confirmed and the subscription is sent.
If you experience any difficulties to setup, please do not hesitate to contact us, we are always here to help.